Study: My Understanding of Businesses

Managing IT Services

Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. To succeed, any institution or organization must have these ingredients embedded in its IT department. Different models come into play when delivering IT service management.

COBIT is one of the most common frameworks applied in IT service management. The model is used widely by providers among them the Blue Fox Group. It has used it over the years and managed IT services Phoenix. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. Practices of management are involved too. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Its other bit covers Control Association.

Undisputed, authorities decree the use of Microsoft Operations model in the management of IT services. The framework brings together 23 documents developed sequentially. They offer guidelines to professionals in the IT sector. The manuals cover creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Blue Fox Group that has managed IT services Phoenix comprehends their value. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.

Management of IT services also requires the use six-sigma as a framework. Development of the model by Motorola was subsequent to Microsoft. The model applies in setting high targets to be achieved. Handled areas are gathering information, and subsequent evaluation. The high objectives need a high degree of evaluation to minimize defects in product and service delivery. One of the recognized models for IT service management is the ISO 2000 Rules governing IT service management base on ISO 2000. The British Standards Institutions developed these standards; they mirror the best practices in ITIL model. Microsoft and other models operate on this framework.

IT services management also puts into context the Open Group Architecture Framework (TOGAF). It revolves around organizing and governing technology implementation . The main area of interest remains software technology. Since inventing TOGAF, the open group has continued to manage its technology content. The Open Group constitutes an independent association within the information technology industry. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). It serves businesspeople well. It is reasonable for those in the business world to align their business objectives with the type of technology that will help them attain their business targets. ITIL v3 is the most common brand of Information Technology Infrastructure Library (ITIL) framework in IT service management.